Frequently Asked Questions

General Questions

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BaouRouge is our brand name, registered at the National Institute of Intellectual Property (INPI). “Baou” is pronounced as “bah-oo” and “Rouge” as “rooj.” “Baou” means “hill” or “cliff” in French, while “Rouge” means “red.” Together, “BaouRouge” translates to “Red Hill.” The logo consists of concentric letters forming a unique 9-square design for each of the letters of the name BaouRouge. Click here to learn more about the story behind the BaouRouge name and logo.

BaouRouge is the registered Brand name for Pierre-André Divisia – Entreprise Individuelle, SIRET 802 157 883 00017 in France. Entreprise Individuelle, or auto-entrepreneur, is a French Business Entity. Goods sold on this website ship primarily from France. The website displays a second address in Taiwan, mainly used for the convenience of product returns, or as a logistics hub for goods being sent to International Retailer Warehouses such as Amazon.

Yes, since 2016, all BaouRouge products have been designed in-house or customized with exclusive features. In the early days, we tried white-label sourcing, but we’ve since moved away from that model. Today, our products are built to ensure exclusivity, with raised 3D branding being our signature mark, showcasing that our molds are custom-made for BaouRouge: manufacturers can easily engrave or emboss a brand on an existing product, but raised letters cannot be added post production.

BaouRouge is registered in the France. All European Union customers have specific product warranty guarantees that BaouRouge must abide to, and we strive to offer equivalent guarantees to our gobal customers, including a right to change your mind and return a product within a set period for a full refund, no questions asked. Standard product guarantee applies across all BaouRouge lines, with exception to the Precision Slicing Knife for which extended warranty applies. Please refer to our Terms and Conditions for more information. Please note that Amazon customers should contact with Amazon on any warranty issue as the retailer handle all aspects of the warranty for products purchased from the Amazon platform.

Yes, with limitations. We ship from France to most international destinations. Some countries have been found difficult to work with to secure deliveries, either from regulations or local practices and we may decide that such places are not suitable for standard free delivery. If this happens, we will contact you to find an alternative destination or a more appropriate express courrier carrier. In any case, we reserve the right to cancel the sale and fully refund your purchase for any reason. Please refer to our Terms and Conditions for more information.

Product Questions - Precision Slicing Knife

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Currently, we do not offer a left-handed version. Creating one requires redesigning multiple components, such as the bevel, blade angle, and handle. We may introduce one in the future based on demand. In the meantime, we do not recommend using the right-handed version if you are left-handed.

Honing helps maintain the blade edge, while sharpening restores dullness. Thanks to our premium steel, the blade remains sharp longer. but regular honing is always a good idea for any knife, dependent on usage frequency. Prefer a ceramic or metal rod to work on the serrated edge. Remove the guide first. On the beveled side of the blade, work the rod through each gullet gently in several short strokes, away from the blade’s edge. Once every gullet has been treated, you may run the flat side of the blade on a whetstone for a perfect and enduring result.

Store your knife on a magnetic strip, knife block (as per the picture), or drawer—just like any other kitchen knife. Ensure the knife is completely dry before storing. Avoid storage by hanging the knife by its lanyard hole.

When in a drawer or a magnetic holder, you can help reduce accidents by setting the guide to the minimum, guide and knife edge will align, protecting the knife edge and fingers from cuts.

Your knife is packaged in a sturdy blister pack for safe shipping. While the packaging can be reused for short-term transport, it’s not intended as long-term blade protection storage.

We recommend hand washing your knife. While the blade itself can go into the dishwasher, the aluminum guide should not, as harsh detergents can cause discoloration or corrosion. Refer to our Aluminum Guide Care page for more tips.

Aluminum is significantly lighter than stainless steel, allowing us to maintain balance without compromising rigidity. A stainless steel guide would add unnecessary weight, affecting the knife’s overall performance.

We recommend using softer surfaces such as wood, bamboo, or plastic cutting boards to preserve the knife’s edge. Avoid hard surfaces like marble, ceramic or glass, as they can cause damage to the blade over time.

This knife requires proper technique, as it differs from other knives. Begin slicing near the handle with a pulling motion rather than pushing from the tip. For perfect slices, follow the User Guide, which outlines the correct slicing angle and techniques. You will get the hang of it in no time!

While our video demos are designed to showcase the ease of use, we understand that everyone’s experience may vary. The BaouRouge Precision Slicing Knife is built for precision, but like any tool, it comes with a short learning curve. Most users report that after a few tries, the knife becomes intuitive and effortless to use. Follow our User Guide and start with simple tasks to get the hang of it. With practice, you’ll master it in no time! It is safe (with evident precautions), and it is truly easy, making this knife even suited for the visually impaired.

Product Questions - Needlework Frames and Stand

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For the time being, all needlework stands and frame suitable for embroidery, cross-stitch, quilting, silk painting are only available from Amazon in Europe and North America. This is due to the global logistics capacity of Amazon that we have not yet been able to replicate cost-effectively across geographies. Search by keyword “BaouRouge” on your usual Amazon website. Please contact us for wholesale and resale enquiries.

Please refer to this page for product information, instructions and usage tips.

BaouRouge parts for frames and stand are cross-compatible and we may be able to send you a replacement if you have lost a piece. This may save your set without having to buy a new one to replace it. Please contact us for enquiry.

Product Questions - Padlocks & former lines

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No. It would defeat the purpose as anyone in knowledge of a bypass method would be able open other security padlocks. 

Yes. Please contact us with your unique key code and we should be be able to order the keys from the factory

Videos and instructions can be found on this page

For most, yes. We still carry some legacy inventory of certain lines, such as padlocks / phones and tablet stands which may be sufficient to satisfy some demands, dependent on geographies. Contact us for any enquiry.